Patient travel: health professionals

The Travel Management System (TMS) is the online system used by the Department of Health to log all requests from the Patient Assistance Travel Scheme (PATS) including:

  • Inter Hospital Transfers (IHT) 
  • medical retrieval services
  • intra and interstate travel

Read about the Patient Assistance Travel Scheme (PATS).


Login to TMS here

Who can use TMS

TMS is for Department of Health staff and external health providers including:

  •  remote community clinics 
  •  GPs and private medical practices.

TMS approval

To access TMS submit an application form to

The system automatically approves basic travel requests, all other requests are processed as follows:

Step 1. Requests for intra and interstate travel, Inter Hospital Transfers and medical retrieval are sent to a delegate officer for approval.

Step 2. The requesting doctor or clinic is emailed the outcome of the request. If the travel is denied, the reason will be provided.

Step 3. PATS office staff book approved travel requests, unless the patient chooses to book their own and claim reimbursement.

Step 4. The requesting doctor or clinic will receive an itinerary to give to the patient. 


TMS training is delivered in person, over the phone or online through GoToMeeting training sessions. 

Training manuals and video tutorials are available on TMS under the 'get assistance' tab.


No medical information is included in emails from the TMS system to the person approving travel. It is only accessible from the secure TMS site.

All Department of Health users are bound by the Information Privacy Principles under the Northern Territory Information Act.

All external users are bound by the Privacy Principles under the Privacy Act. Read the Act on the Office of the Australian Information Commissioner website.

All health professionals using the TMS are also bound by the relevant Registered Health Professionals Code of Ethics.


For general enquiries or to book a TMS training session email or call (08) 8999 2514.

Contact a PATS office.

Last updated: 15 December 2016

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