Staff spotlight: Linda and Anthony
Learn more about our Alice Springs Hospital staff.
This NAIDOC week we highlight the positive impact of providing culturally appropriate services within our health system.
The Australian-first decision to introduce Aboriginal liaison officers (ALOs) within the orthopaedic multi-disciplinary team at Alice Springs Hospital has transformed patient outcomes!
In the 9 months following the introduction of ALOs in 2021, the team saw a 37% reduction of self-discharge among Indigenous patients and significantly fewer self-discharges before critical surgical and medical treatment.
Linda, a Pitjantjatjara woman, and Anthony, an Alyawarre man, are 2 ALOs who have been key to the success of the team. They join the daily ward rounds, tend to new admissions, and encourage patients to continue their treatment.
“Some might be scared of orthopaedic pins and things. It helps if we show them photos and explain how it works so they have a better understanding,” said Linda.
“A big part of the role is relationship building - you meet a lot of new people and get to know them.”
The ALO team in Alice Springs all speak multiple languages and most are certified interpreters too. This helps to break down barriers, allowing patients to discuss their healthcare in their own language and making the hospital a more culturally safe environment for Indigenous patients.
Linda and Anthony are rightfully proud of their results - and feel their work makes a real impact for patients, many of whom are far from home during their hospital stay.
“They’re happy we’re here,” said Linda, with Anthony adding that “they know we’ll look after them”.
