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Complaints and Compliments

How do you comment or make a complaint?

It is important to us that you receive the best possible service!

We are committed to providing high quality services that are responsive and adaptable. We welcome your comments, queries, complaints, compliments and suggestions.

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Your complaint or comments may be directed to the staff member providing the service or if you prefer, to that person's manager. A supervisor may be able to resolve the complaint immediately. If this is not successful then the complaint should be lodged with the service manager.

If you are not satisfied with the outcome,  you may contact the:




You can assist us by providing feedback on your experience by:

Phone: 8999 2572
Email: DoHComplaints@nt.gov.au
(This email is not for emergency situations.)

Post: PO Box 40596 Casuarina NT 0811

Your feedback is treated individually, sensitively and confidentially.

To report web page or technical errors, please email sitemaster.ths@nt.gov.au